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Iqraa Bookshop – Shipping Policy

At Iqraa Bookshop, we are committed to delivering your order quickly, securely, and in excellent condition. This Shipping Policy outlines our processing times, shipping methods, and customer responsibilities.

1. Processing Time

  • Orders are processed within 2-4 business days after payment is received.

  • Orders are not processed or shipped on weekends or U.S. public holidays.

  • Processing time may be extended during high-volume periods (e.g., sales, holiday seasons).

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your order weight, destination, and chosen shipping method.

  • Delivery time estimates begin after the order is processed and shipped.

  • Estimated delivery times:

    • Domestic (USA): 3–7 business days after dispatch.

    • International: 7–21 business days after dispatch (varies by country).

  • Delays due to customs, carrier issues, or unforeseen circumstances are outside our control.

3. Tracking Your Order

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Tracking information may take up to 24–48 hours to update after shipping.

4. Shipping Restrictions

  • We are not responsible for shipping delays caused by:

    • Incorrect or incomplete addresses provided by the customer

    • Customs clearance delays

    • Weather conditions or carrier issues

  • Some items may not be available for shipment to certain countries due to import restrictions.

5. Customs, Duties, and Taxes (International Orders)

  • International customers are responsible for all customs fees, import duties, and taxes.

  • These charges are not included in the product price or shipping cost and are collected by your local customs authority.

  • We are not responsible for delays or extra charges caused by customs processing.

6. Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 48 hours with photos of the packaging and damaged items.

  • If your tracking shows the package as “Delivered” but you have not received it, please contact your local carrier first, then notify us.

  • We are not responsible for packages lost due to incorrect addresses provided by the customer.

7. Changes to Shipping Policy

  • Iqraa Bookshop reserves the right to update this Shipping Policy at any time. Changes will be posted on our website.

📧 For shipping questions or concerns: info@iqraabookshop.com